Are all the products available in your inventory listed on the Gharsajayen.com website?
Most of our products are listed on the Gharsajayen.com website, but if you are having trouble finding a specific product, you can request it from us. It’s also possible that Product are out of stock or new products may have arrived and have not yet been added to our inventory.
Can I view the product in more detail before placing an order?
Certainly, you can view more detailed images of the product on our website. If you need additional information or images, please contact our customer service team and we’ll be happy to assist you.
I am having trouble placing an order on your website. Are there any other options available for me to make a purchase?
Thank you for letting us know that you are experiencing difficulties with our website ordering system. You can place an order through WhatsApp or reach out to our customer service team for assistance. We appreciate your patience and understanding.
WEBSITE ACCOUNT / GUEST ACCOUNT / SECURITY AND PRIVACY
How do I create an account on your website?
You can create an account on our website by clicking on the “Register” Option, on the top bottom of the homepage login link. You will be asked to enter your email address by click register.
Can I shop on your website without creating an account?
Yes, you can shop on our website as a guest. However, creating an account will allow you to save your shipping and billing information for faster checkout in the future.
How can I update my account information?
You can update your account information, such as your name, display name, email address, or shipping address, by logging into your account and clicking on the “login” tab.
What should I do if I have forgotten my password?
If you have forgotten your password, please click on the ‘Lost Your Password?’ link available at the sign-in page. Enter your registered email address and click on ‘Reset Password.’ You will receive a set of instructions to reset your password in your email. After your credentials have been verified, you will be able to create a new password.
Is online ordering secure and private?
Yes, we take the security and privacy of our customers’ personal information seriously. We use SSL technology to encrypt your personal information and never share it with third parties.
How can I verify if a website is secure before placing an order?
Look for the padlock icon and “https” in the website’s URL, indicating it is encrypted with SSL technology. Reputable websites will also have a privacy policy and terms of service page outlining how they protect customers’ information.
ORDER POLICY
How do I place an order on your website?
To place an order on our website, simply browse our products and add the items you want to your shopping cart. When you are ready to check out, click on the shopping cart icon and follow the prompts to complete your order.
How will I receive confirmation that my order has been received?
1: Once you place an order on our website, you will receive an email confirmation that your order has been received.
2: Your order will be delivered within 1-3 days of receiving confirmation.
3: Before delivering your order, we will call you to confirm your availability at the delivery location. We deliver your order on the same day using Bykea / indriver / self-delivery
4: We insure the parcel during delivery to ensure its safe and secure delivery. Additionally, we ensure proper packaging of the order before delivering it to you.
Can I cancel or change my order after I have placed it?
If your order has not yet been shipped, you may be able to cancel or change it by contacting our customer service team. However, if your order has already been shipped, unfortunately, it is not possible to cancel it
How do I track my order?
You can track your order by logging into your account and clicking on the “Order History” tab. You will be able to see the status of your order and track its progress.
CANCELLATION POLICY
Can I cancel my order if I change my mind?
If your order has not yet been shipped, you may be able to cancel it by contacting our customer service team. However, if your order has already been shipped, you will need to follow our exchange policy.
Is there a fee for canceling my order?
If you cancel your order before it has been shipped, there will be no fee. However, if your order has already been shipped, you will need to follow our exchange policy, which may include restocking fees or shipping fees.
How long does it take to process a cancellation?
We strive to process cancellations as quickly as possible. If your order has not yet been shipped, we can usually cancel it within 24 hours.
SHIPPING POLICY
How long does it take to receive my order?
Delivery time depends on the shipping method, destination address, and product availability. Typically, we aim to deliver orders within 1-3 business days after processing and confirmation.
Do you provide shipping services across the country?
No, we currently only operate in Karachi. However, we may offer nationwide shipping with advance payment and additional shipping charges, without any return or exchange policy.
How can I track my shipment?
After your order has been processed and confirmed, you will receive a tracking number for the rider delivering your order. With this tracking number, you can live-track the delivery of your order until it is delivered to your location.
Payments
What payment methods do you accept?
We accept all major easy paisa, jazz cash, bank transfer and other payment methods such as cod (cash on delivery)
Is it safe to enter my payment information on your website?
Yes, we use secure payment processing systems to protect your personal and payment information. We also use SSL encryption to ensure that your information is transmitted securely.
Order Return / Exchange Policy
What is the time frame for opening a dispute in case of any issue with the delivered products?
A dispute can be opened within the same day after the delivery of the products. After one day, we cannot accommodate any kind of dispute.
What is your return policy?
Currently, we do not offer a return policy. However, we provide an exchange policy in the event that a wrong or damaged product is delivered to the customer. If you file a claim on the same day of delivery, we may accommodate your dispute since we insure the parcel during delivery. Please note that all items must be in their original condition with tags and labels intact.
How do I initiate an exchange?
To initiate an exchange, please contact our customer service team. We will provide you with instructions on how to exchange your item and process your exchange request.
Who pays for the exchange shipping?
If the item is being exchanged due to a defect or error on our part, we will cover the cost of exchange shipping. However, if the item is being exchanged for any other reason, the customer will be responsible for the cost of exchange shipping.